Narrative Description of the Project:
Elaboration of the manual with performance indicators for water and wastewater services and assistance to the enquiry process with the main stakeholders in order to set performance indicators and to negotiate regulatory goals. The project involved also an implementation plan for the calculation of ADASA performance indicators and the delivering of five capacitation courses about the application of performance indicators in the different steps of the regulatory process, destined to the staff of the regulatory agency and associates.
The courses covered the following themes:
(i) Performance Indicators Manual I;
(ii) Performance Indicators Manual II;
(iii) Implementation Plan of the Performance Indicators Manual, and
(iv) Goals Plan and Evaluation Report.
CLIENT: ADASA – Regulatory Agency of Water, Energy and Basic Sanitation of the DF
LOCATION: Brazil
DATE: 2014-2015