The Monitoring System Manual for Water and Sanitation Services, commonly referred to as the KPI Manual, together with the Regulatory Information System (SIRAS), was designed and developed in 2016 with the support of MCA. In 2018, a first revision of the Manual was carried out.
The project consisted of:
- Developing a critical analysis of the ongoing monitoring, evaluation, and follow-up system, and proposing improvements (Regulatory Information System for the Water and Sanitation Sector – SIRAS);
- Conducting a comprehensive review of the Key Performance Indicators (KPI) Manual related to the regulation of service quality in water supply and wastewater sanitation services of the Regulatory Entities (ANAS – National Water and Sanitation Agency and ARME – Multisectoral Regulatory Agency of the Economy);
- Capacity building for utility companies on the use of the KPI Manual.
CLIENT: ARME – Multisectoral Regulatory Agency of the Economy and Lux-Dev
LOCATION: Cape Verde
DATE: 2023